About Us
Both of our co-founders grew up with construction backgrounds. One has 8 years experience as a high volume roofing project manager out of Arizona and the other has experience running several business including construction, software, and marketing automation.
Together, they created King Roofing with a focus on customer experience and communication. By maintaining the highest quality of work and using the best roofing materials, not many companies can compete with King Roofing’s Workmanship and Material Warranties.
Together we have built a team of people with integrity who know how to put the customer first and get the job done.
Driven by Our Values
1- Proactive Communication
2- Personal Accountability
3- Do whatever it takes to make things right
4- Honesty to Our Customers and Team
5- We’ve Got Your Back
6- Greatness is Our Goal
If you notice any of our team falling short of our company core values, please let us know by text or phone so we can make things right.
We also love to hear feedback when our team is living up to our core values, so please share those positive experiences as well!
1- We proactively communicate
We believe in clear and frequent communication with our clients and team members.
Being upfront about timelines, potential issues, and solutions ensures a smooth project from start to finish.
We communicate if we will be late to an appt or late to a job BEFORE we are late. If we communicate AFTER we are late, we’ve already missed the mark.
2- We hold ourselves accountable
We own up to our mistakes and take immediate action to correct them.
We view each mistake as an opportunity to learn and improve our processes for the future.
Mistakes happen because we are human. Owning them makes us better.
3- We do whatever it takes to make things right
We go above and beyond to make things right for our customers when we do mess up, even when it’s at our own expense.
Our aim is to exceed customer expectations in both quality and service.
4- We tell the truth to our teammates and our customers
We commit to being honest at all times, even when it reveals our weaknesses.
Our commitment to the truth forms the basis of our long-term relationships with customers and team members.
5- We’ve got your back
We foster a culture of support and collective responsibility.
When a team member makes a mistake, we have all made a mistake, so we focus on resolving the issue together, minimizing costs, and preventing further damage. When the dust has settled, we identify processes to avoid making the same mistake again.
We are all human and will make mistakes from time to time. We will work through those together.
6- We strive for greatness
We commit to not only doing a good job, but a great job.
We commit to a customer’s home and family to make their lives better and give them peace of mind.
We commit to giving them a great experience through communication, quality work, and a positive attitude.
We take their lives and creating a positive experience seriously and strive for them to have a happy outcome from our services.
Our Team
Tommy Smith
General Manager / Co-Founder
Trent Chapman
